SHIPPING AND DELIVERY

Can I track my order?

Yes, all of our shipments are TRACKED AND SIGNED. Your tracking number will always be attached to your shipping confirmation email, this is sent immediately upon dispatch. If you have not received this email, please check your junk mail, and if you still cannot find it please contact us. Alternatively, if you have an account you will be able to view your order and track from there.

Do you ship internationally?

We do! All international parcels are shipped via UPS Express Shipping. THE LDV currently offers international shipping to; United Arab Emirates, United States, Albania, Australia, Brazil, Belgium, Bulgaria, Canada, France, Greece, Germany, Hungary, Netherlands, Norway, Iceland, Ireland, Portugal, Russia, Spain, Sweden, Switzerland, Italy and India.

Where is my parcel?

Please check the tracking information provided by your shipping confirmation email and contact the shipping courier (we currently only ship via Royal Mail and UPS). You can track your order here.

How do Pick Up orders work?

Customers who select "IN STORE PICK UP" at checkout should not attempt to pick up their orders before they receive notification stating it is ready. Pick Up/Uber orders are only held for the agreed time frame. If your order is not picked up alternatively it will be shipped instead.

ORDERS

I’ve entered the wrong delivery address for my order, is it too late to change?

Please contact us ASAP. We will try our best to amend this for you. If the order has already shipped, we won’t be able to change it. Alternatively, you can update your address in your account settings before placing your order.

Do you do wholesale/bulk orders?

We do offer a discounted wholesale price for lash tray orders of 30+, contact us via info@the-ldv.com to place a bulk order.

TRAINING

Where is your training based?

Our training courses are currently based in Kings Cross, London and Paris (France). Please check out our training page to find the latest available course/training dates.

Do your training courses include a kit?

YES! We supply an optional luxury volume kit fit with all of our advanced lash courses.

Are your courses accredited?

All beginner courses are accredited to ensure the highest standard of learning.

CRUELTY FREE

Do you test on animals or use any animal byproducts in your products?

NO! THE LDV is and will always will be 100% Vegan and Cruelty-Free!